Account & wallet
Describe the sign-in or wallet verification issue. Include the public wallet address only when relevant.
Get Account Help →DEVORAQ HELP & SUPPORT
Support Center
Find answers about your account, wallet, staking or P2P orders. Sign in when you need a private ticket and follow the conversation here.
Staking & P2P
Include the stake/order ID and transaction hash so the request can be traced.
Get Transaction Help →Shop questions
Choose the Shop category for a private request. Shop-specific commerce screens remain a preview while the backend is developed.
Ask a Shop Question →Your support tickets
Track saved requests and replies here. Your ticket history requires your own signed-in account.
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Frequently asked questions
Do I need an account to get help?
You can read this page without signing in. To create a private ticket, view your ticket history or reply, sign in with your registered account, then return to Support.
How can I check staking plans and rewards?
Open Staking Plans for current contract terms and estimates. Sign in to My Stakes for your actual wallet positions. Include the stake ID and transaction hash in a support request.
What should I include in a P2P request?
Provide the order ID and relevant transaction hash or payment reference. A UTR or a text message alone does not prove that the seller received payment. Use the order’s confirmation and dispute workflow.
Can I attach documents or receive email/SMS replies?
The current support workflow uses text tickets and replies inside Support. File attachments and external email/SMS delivery are not enabled.
How do I follow an existing request?
Sign in, open My Tickets, select View Ticket, then use Refresh replies. Your ticket status and saved messages appear there.
Will support ask for my wallet recovery phrase?
Never share a recovery phrase, private key, password or sign-in code. A ticket does not authorize a token transfer, refund or account change.
Useful information
Keep passwords, recovery phrases, private keys and identity-document numbers out of support messages.